COOKIES POLICY

A cookie is a small data file (in text format) that a website, when visited by a user, asks the browser to store on their device to store their information, such as language preferences or information of access data. AXA Partners collects and sets 'internally' cookies during your visit to the https://www.axapartners.pt and also uses  'third-party' cookies which are cookies from a different domain than the website you are visiting, in accordance with the purposes described in this policy.

Updating this policy

AXA Partners may periodically update this cookie policy in response to changes related to cookies installed while browsing the https://www.axapartners.pt website. This cookie policy was last updated on 29/11/2024.

Who are the controllers of your personal data?

AXA Partners Portugal collectively refers to the following entities:

INTER PARTNER ASSISTANCE S.A – Branch in Portugal, 980055563 Legal Person, registered with the Commercial Registry Office of Lisbon and registered with ASF No. 1056 (www.asf.pt). This entity provides the following services:  travel and home assistance services and legal protection.

AXA FRANCE IARD – Branch in Portugal, 980628121 Legal Person, registered with the Commercial Registry of Lisbon and registered with ASF No. 1204 (www.asf.com.pt). This entity provides the following types of services: provision of coverage related to credit protection insurance.

AXA FRANCE VIE – Branch in Portugal, Legal Person 980628156 CRC Lisboa registered with the Commercial Registry Office of Lisbon and registered with ASF No. 1203 www.asf.com.pt. This entity provides the following types of service: provision of coverage related to credit protection insurance.

AXA ASSISTANCE – SERVIÇOS PORTUGAL S.A., 502297336 Legal Person, registered at the Commercial Registry Office of Lisbon. This entity provides the following types of services: car assistance, medical assistance, home.

All with permanent establishment / registered office at Avenida da Liberdade, n.º 38 – 7º, 1269-069 Lisbon, act as an independent controller of your personal data (this means that it determines the purposes and means of processing your personal data).

The independent data controller is referred to in this policy as "AXA Partners Portugal" or "Data Controller" or "we" or "us".

What are your rights with regard to your data?

Provide your consent ('opt-in') to the installation of some cookies and update your preferences at any time for all or for some optional cookies deleted while browsing https://www.axapartners.pt .

Whenever these cookies involve the processing of personal data, in accordance with applicable data protection legislation (Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR"); and Law No. 58/2019, of 8 August), the user has rights in relation to them. To learn about these rights, please refer to the Privacy Policy.

How to contact the DPO to make any requests or to exercise your rights?

If you have any questions, complaints or comments regarding this information notice or to exercise your rights referred to above, please contact us by sending an email to protecaodados@ip-assistance.com (products relating to Inter Partner Assistance – Sucursal em Portugal and AXA Assistance Serviços Portugal S.A.) and clp.pt.dataprivacy@partners.axa  (products relating to AXA France VIE – Portugal Branch, AXA France IARD – Portugal Branch). Your request will be directed accordingly to the appropriate DPO. AXA Partners may request additional information to confirm your identity and/or to assist in locating the data in question.

How to make a complaint to a supervisory authority?

You have the right to raise questions about how your personal data is being processed with a competent supervisory authority in the Member State of your habitual residence, place of work or place where you believe your rights have been infringed.

In Portugal, the data protection authority is the National Data Protection Commission, address: Av. D. Carlos I, 134, 1º, 1200-651 Lisboa, Phone: (+351) 213 928 400, e-mail: geral@cnpd.pt.

The list of data protection authorities in the European Union is available at the following link: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

For countries outside the European Union, please check the website of your local data protection authority.

List of cookies

A cookie is a small data file (text file) that a website - when visited by a user - asks your browser to store on your device in order to remember information about you, such as your language preference or login information. These cookies are set by us and are called first-party cookies. We also use third-party cookies - which are cookies from a different domain than the domain of the website you are visiting - for our advertising and marketing initiatives. More specifically, we use cookies and other tracking technologies for the following purposes:

Functional and technical cookies, essential for the use of the website (strictly necessary cookies)

These cookies are necessary for the proper functioning of the website and cannot be switched off in our systems. They are generally set only in response to actions taken by you to request services, such as setting your privacy preferences, authentication, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the website may not work.

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Audience mesuring cookies (measuring website traffic)

These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our website. These allow us to know which pages are the most and least popular and to see how visitors navigate through the website. All information collected by these cookies is aggregated. If you do not allow these cookies, we will not know when you have visited our website and we will not be able to monitor its performance.

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Targeting Cookies

These cookies may be set through our website by our advertising partners. These companies may be used by these companies to create a profile of visitors’ interests and to show visitors relevant advertisements on other websites. These do not directly store personal information but are based on uniquely identifying visitors' browser and internet device. If visitors do not allow these cookies, they will experience less targeted advertising.

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Some features of this website are based on services offered by third party companies. If you agree (your consent or "opt-in"), these third parties will place cookies that will allow you, for example,  to view content hosted by these third parties directly on our site or to share our content. Through these cookies, these third parties may collect and use your browsing data for their own purposes, in accordance with their privacy policy. On this website, we use the following third-party companies:

Youtube - Google:

 Functional and technical cookies (strictly necessary cookies)

Analytical cookies (measurement of website traffic)

Privacy Policy – Privacy & Terms of Service – Google

The first time you enter the website, an information board (banner) will appear. This banner allows you to:

• Accept  optional cookies that are not strictly necessary for the normal functioning of the website, or
• Refuse all cookies that are not strictly necessary for the normal functioning of the website,
• Go to the Cookie Preference Centre to set your choices in terms of consent (this means that you can individually select the cookies you agree to install during browsing time, although these are not essential for the normal functioning of the website).

We will store your preferences, whether you consent or refuse cookies  for 6 months. Once this period is over, the  cookie banner will reappear so that you can set your preferences again. You can change your cookie preferences  at any time by going to the Customize my choices (cookie banner).

The strictly necessary or optional nature of each category of cookies is indicated at the time you are asked to consent (or refuse), either through the  cookie banner on the first visit to our website, or through Customize my choices (cookie banner).

Personalise my choices (cookie banner) is available at any time in the footer of the website, but you can also click on 'Customise my choices' in the cookie banner.

Please note that by refusing optional cookies, some features, pages and areas of the website may be inaccessible, so we cannot be responsible for this. Customize my choices (cookie banner).