Privacy Policy
The AXA Partners Group respects your privacy and ensures that all Personal Data is processed in accordance with the best privacy practices and applicable legislation on personal data, including the General Data Protection Regulation (No. 2016/679) (hereinafter "GDPR").
The axapartners.com Website (hereinafter referred to as the "Website") is intended to present the various services offered by the entities of the AXA Partners Group:
- Car assistance, travel assistance, home assistance, health assistance or medical teleconsultation services;
- Insurance services for credit and pension.
This Personal Data Protection Policy (hereinafter referred to as the "Policy") applies exclusively to the processing of your Personal Data:
- when you contact us through the Website for general information in the "Contact Us" section.
For more information on the conditions under which Inter Partners Assistance or AXA Assistance Portugal processes your personal data during the provision of their car assistance, roadside assistance, home assistance, health assistance or medical teleconsultations services, you can consult the privacy policy at the following link.
For more information on the conditions under which AXA Partners SAS processes your personal data during the provision of its Credit Protection Insurance services, you can consult the privacy policy at the following link.
Personal Data means any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, a location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person.
In the context of this Policy, as a data subject, you will hereinafter be referred to as "you".
1. Who are we? Who is the Data Controller?
We inform you that the data provided by professionals, suppliers or any user who contacts us through our website will be processed by the following entities, depending on the request for information you have requested:
For travel, home, automotive, and healthcare products:
- INTER PARTNER ASSISTANCE S.A – Portugal Branch, permanent representation at Avenida da Liberdade 38, 7th floor, 1269-069 Lisbon, Registration/ Legal Person 980055563, CRC Lisbon. ASF Registration 1056 www.asf.com.pt. This entity provides the following services: travel and home assistance services and legal protection.
- AXA FRANCE IARD – Branch in Portugal, permanent representation at Avenida da Liberdade 38, 7th floor, 1269-069 Lisbon, Registration/ Legal Person 980628121 CRC Lisboa. Registration ASF 1204 www.asf.com.pt. This entity provides the following types of services: provision of coverage related to credit protection insurance.
- AXA FRANCE VIE – Branch in Portugal, permanent representation at Avenida da Liberdade 38, 7th floor, 1269-069 Lisbon, Registration/Legal Person 980628156 CRC Lisboa. Registration ASF 1203 www.asf.com.pt. This entity provides the following types of service: provision of coverage related to credit protection insurance.
- AXA ASSISTANCE – SERVIÇOS PORTUGAL S.A, registered/Legal Person 502297336 CRC Lisboa. This entity provides the following types of services: car, medical, home assistance.
Which will be treated as AXA Partners on our website www.axapartners.pt.
For all of them, the respective Data Protection Officer (DPO) was appointed, better identified below.
2. For what purposes and how is your Personal Data processed?
Through our Website, specifically through our forms, you can contact us to request information about our activities and products or to manage your claims and claims processes.
To do this, we will collect from you the relevant information to provide you with the requested information, collecting only the information that is absolutely necessary. At the time of collecting personal data, you will be informed whether or not it is mandatory to provide us with your personal data (by means of an asterisk next to the information that you must enter in the collection form).
If you do not provide us with the personal data identified as mandatory, we may not be able to properly interact with you properly.
The interested party guarantees that they are of legal age and that the data provided is true, accurate, complete and up-to-date, and is responsible for any damages, direct or indirect, that may be caused as a result of non-compliance with this obligation.
In any case, personal data will be treated confidentially and must be adequate, relevant and not excessive for the purposes indicated in this policy.
We collect the following Personal Data:
• Identification and contact details, such as first name, last name, telephone number, email address,
• Professional data, such as industry, profession, country of your professional activity, company name, professional email.
• In case of complaints, details relating to your complaint which you can share with us.
• Connection and telecommunications data.
We process the categories of Personal Data mentioned above for the purpose of providing you with a response to any request/request for information that you have sent us through forms:
- If you are a journalist, the processing of your personal data is based on our legitimate interest in responding to any request or request for information that you wish to make to us.
- If you are a candidate, the processing of your personal data is based on the execution of pre-contractual measures.
- If you are already a customer of ours and have completed the complaints and complaints form, the processing of your personal data is based on the management of the insurance contract of which you are an integral part, based on Art. 6 (1) GDPR.
This Website may also collect personal data about you through cookies. You can refer to our Cookie Policy for information on how we use your browsing data during your visit to our Website. You can also change your cookie collection preferences at any time through the Cookie Preference Center.
3. To whom should we disclose your Personal Data?
We only communicate your Personal Data to the following identified and authorized recipients:
- AXA Group companies:
We will disclose your personal data to other entities within the AXA Group for internal administrative purposes or where we believe that such requests will be better directed to those entities.
- Other recipients:
- We may also provide your personal data to the following parties:
· Legal authorities or regulatory bodies.
· Technology and marketing service providers.
· Other parties, to the extent that you have given us your consent to do so or where it is permitted or required by law.
In addition to the recipients listed above and subject to being required to do so by a judicial authority or by law, or to protect our rights and interests, we undertake not to communicate, share, make available or sell your Personal Data to third parties without your express consent.
4. Is your personal data transferred outside the European Union?
In general, we only transfer your Personal Data within the European Union or to countries outside the European Union that ensure a sufficient and adequate level of protection (your Personal Data therefore enjoys the same level of protection as in the European Union).
In the event that your Personal Data is transferred to other entities of the AXA Partners Group or, more generally, to the AXA Group outside the European Union or to a country deemed unsuitable, we provide safeguards that comply with the security and confidentiality of your Personal Data and frame such transfers by the Binding Corporate Rules adopted by AXA and available through the following link: AXA-BCR.
AXA is the first insurance group to have internal corporate rules approved by 16 European authorities for the protection of personal data, including the CNIL. These rules ensure an intangible and minimum level of protection of your Personal Data by the various AXA Group companies around the world.
5. How do we keep your Personal Data secure?
We use appropriate technical and organisational measures to protect Personal Data. The measures we have implemented are designed to ensure a sufficient level of security, taking into account the risks associated with the processing of your Personal Data in accordance with AXA's standards.
6. Is an automated decision made in the context of this processing?
No automated decision-making is carried out for the processing described in this Privacy Policy.
7. How long do we keep your personal data?
AXA PARTNERS informs you of the storage periods of the data provided by the user through the respective forms available on the website:
In the case of personal data sent through the contact forms for information request, the retention period will be 1 year.
In the case of personal data sent to apply for job vacancies, the retention period will be 5 years.
In the case of personal data sent for the management of complaints, the retention period will be 5 years.
We are committed to keeping your Personal Data safe, confidential, accurate and effective throughout the retention period.
At the end of the retention period, your Personal Data will be anonymized and dissociated or, as the case may be, destroyed.
8. What are your rights in relation to your Personal Data?
In accordance with applicable data protection regulations, you have the right to:
- Accessing your Personal Data:
you have the right to request access to Personal Data that we process you and obtain a copy of that Data;
- Request the change of the your Personal Data:
you have the right to ask us to correct or complete the Personal Data we process about you that is inaccurate, incomplete or not up to date;
- Request restriction of processing of your Personal Data:
you have the right to ask us to restrict the processing of your Personal Data in the following cases:
- the data about you is inaccurate and needs to be corrected,
- prefers to limit processing rather than erase data subject to unlawful processing,
- the data is no longer necessary for the purposes of the implemented processing, but is necessary for you to establish, exercise or defend legal claims,
- You have previously objected to the processing of this data concerning you, if this right applies to you.
So we can just keep them, but we can't treat them or use them in any other way.
- Request deletion of your Personal Data: you have the right to ask us to delete Personal Data concerning you,
- Decide the fate of your Personal Data after your death: you have the right to give us instructions on the use to be made of your Personal Data after your death,
-Request portability of your Personal Data: You have the right to receive the Personal Data you have provided to us in an appropriate format and you have the right to transfer it to another Data Controller.
Please note that there are certain restrictions and exceptions applicable to the exercise of your rights, depending on the circumstances.
To exercise your rights or obtain more information, we invite you to consult the contact details mentioned in the section below.
9. How to contact the Data Protection Officer ("DPO") with any questions or how to exercise your rights?
We have appointed a Data Protection Officer (hereinafter "DPO"). If you have any questions, complaints or comments regarding this Policy or the exercise of your rights:
You should use the contacts below taking into account the insurance product contracted:
Entities:
INTER PARTNER ASSISTACE S.A – Branch in Portugal and
AXA ASSISTANCE – Serviços Portugal, S.A,
Address: Avenida da Liberdade nº 38, 7º, 1269-069 Lisbon.
Data Protection Officer: protecaodados@ip-assistance.com
Entities:
AXA FRANCE VIE – Portugal Branch and
AXA FRANCE IARD - Portugal Branch
Address: Avenida da Liberdade nº 38, 7º, 1269-069 Lisbon.
Data Protection Officer: clp.pt.dataprivacy@partners.axa
We may ask you for additional information to confirm your identity and/or to help us find the data you are looking for.
10. How can I lodge a complaint with a supervisory authority?
You have the right to raise any concerns about how your Personal Data is processed with a competent supervisory authority, in particular in the Member State of your habitual residence, place of work or place where you believe an alleged violation of your rights has occurred.
The list of supervisory authorities within the European Union is available by clicking on the following link: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm. If your country is outside the European Union, please refer to the website of your data protection supervisory authority.
In Portugal, the authority for the protection of personal data is the National Data Protection Commission, or CNPD – Av. D. Carlos I, 134, 1.º, 1200-651 Lisbon.
11. Updates to the Personal Data Protection Policy
We may update this Policy from time to time in response to legal, technical or business changes. When we update our policy for the protection of your Personal Data, we will take appropriate steps to notify you, in accordance with the significance of the changes we make. We will obtain your consent for any significant changes to the policy for the protection of your Personal Data, if required by applicable data protection laws.
You can see when this Privacy Policy was last updated by checking the "Last Updated" date below.
It was last updated on October 8, 2026.